eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Whether you're a small start-up or a very large corporation, eDesk offers a wide range of plans to suit your business needs and help you grow. This…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
Thinking about making adjustments to your subscription to eDesk, Repricer, Feedback, or any other product? We're here to assist you every step…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
AI Translation enables your business to expand into new countries without mastering or even knowing the language - allowing you to gain your…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
Agent Assist is a feature of our AI Assist suite of tools. The Agent Assist feature allows you to map your templates to different AI Classifications…
AI Assist is our suite of AI features for messaging. It includes a Content hub, Instructions, AI Smart Reply, AI Agent Assist, AI Summaries, Composer and AI…
