You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
You may want to add internal notes to your tickets in eDesk for reference or to help people out.
If you need someone else in your team to help you with a ticket, all you need to do is @mention them and the ticket will appear in the Mentioned…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
Customer support in one place, not all over the place! Get started with eDesk now!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
eDesk's powerful AI (Artificial Intelligence) allows you to accelerate your response time by providing one-click AI-powered responses that are…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
