eDesk makes it really easy for you to consult all your previous payments and download your invoices. This help file will guide you through…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. This…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
The Channel Reports section is a marketplace-specific reporting tool showing useful information relevant to that marketplace. It currently supports…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
