eDesk makes it really easy for you to consult all your previous payments and download your invoices. This help file will guide you through…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
The Channel Reports section is a marketplace-specific reporting tool showing useful information relevant to that marketplace. It currently supports…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
