Enterprise reports in eDesk will allow you to view and download various types of account data. This very powerful reporting interface helps you…
Understanding your customer's experience has never been more important. That's why eDesk allows you to exclude irrelevant or inappropriate customer…
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
eDesk's API enables you to connect eDesk to the other applications that you use to sell, track, and manage your shop, so that they can send or…
The eDesk API enables you to connect eDesk to the other applications that you use to sell, track, and manage your shop, so that they can send…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Using the eDesk API will allow you to connect your own system(s) directly with eDesk and perform actions automatically. This help file will…
Sometimes people from outside your support team, such as managers and colleagues from other functions of the business might want to access eDesk…
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Grow your business and support international markets in any language with eDesk’s Auto-translation feature. This help file will explain…
Custom fields are a very powerful tool in eDesk, allowing you to link additional information to a customer query. In this help file, we'll…
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…