This help file will guide you through all the recent changes required to remain compliant with Amazon. If you're not sure about ALL the guidelines…
In 2020, Microsoft announced the release of OAuth 2.0 support for POP, IMAP, and SMTP AUTH. This means that they are deprecating the older basic…
You may have seen the following banner appear at the top of your account:
Understanding your customer's experience has never been more important. That's why eDesk allows you to exclude irrelevant or inappropriate customer…
"Where's my order?" can constitute an estimated 20-40% of customer enquiries. That's why eDesk allows you to add a direct tracking link to orders…
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
This help file will walk you through adding complimentary information to your orders and tickets in eDesk. Before you start You’ll…
Veeqo is a Tracking Solution for eCommerce Businesses that provide effortless tracking and proactive delivery updates. Connecting your…
Sears Marketplace is an online ecommerce market that allows you to sell your products as well as advertise them on Sears' website. Connecting…
Rakuten France (formerly known as Priceminister) offers an online e-commerce website that provides new, used, and collectable products at fixed…
Cdiscount is a major marketplace in France with 23 million unique visitors to the site every month and with 10.2 million unique users. Connecting…
Bonanza is an online marketplace where sellers list their products to be sold. It’s divided into multiple categories to help buyers find exactly…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
