In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk's report extracts allow you to extract specific data about your Agents, Channels, Tickets, Tags, Chats, Chatbot Q&A, User log, SLA breaches,…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
