Troubleshooting: Contact Form tickets

Website Contact Forms

Creating tickets (video)

Intro to the Mailbox - Ticket View (video)

Spotlight on the Ticket View (video)

AI powered summaries

Chat Insights (including chatbots)

Fine-tune your customer care with eDesk's Report Extracts

Boost your sales with eDesk’s Pre-sales feature

Setting up Agent Assist

5 Manual Usage Templates you need to create in eDesk!

Auto-responding to messages containing keywords

Auto-responding during busy times

Auto-responding to common queries

Deleting Tickets