If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
We know how important it is to keep the communication lines open with your customers. That's why our Live Chat displays a Contact Form if your…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. Let's find out more! This…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
Favouriting tickets is an easy way to keep important queries in one place so that you can access them quickly. This help file will show you…
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
