If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
We know how important it is to keep the communication lines open with your customers. That's why our Live Chat displays a Contact Form if your…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
AI Insights gives you a clear view of how the AI features are performing. With these dashboards, you can measure time saved using AI assist and…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
