Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
eDesk's Chatbots are simple to create and set up quickly. They'll soon be hard at work helping your customers and freeing up time for your busy…
Create a Rule-Only template to take care of those commonly-asked questions from your customers This help file will guide you through how to…
