Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
eDesk's powerful Mailbox gathers all your customer's interactions across all the different platforms into one single inbox.
eDesk's powerful AI (Artificial Intelligence) allows you to accelerate your response time by providing one-click AI-powered responses that are…
What are the benefits of using an eCommerce help desk like eDesk?
Webinar: eDesk 101 Get to know your Customer Success Manager and your new tool in our live webinar. You’ll be guided through eDesk by…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
