In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Use eDesk's Message Rules to automate ticket management, giving your team more time to deliver 5 star customer support. This help file provides…
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Create a Rule-Only Template take the pressure off your teams and let eDesk automatically handle the commonly-asked questions from your customers. This…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Every eDesk user has a role associated with their account that gives them access to different tools in eDesk. Each role has a unique set of…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Sometimes people from outside your support team, such as managers and colleagues from other functions of the business might want to access eDesk…
When AI Assist or AI Automation is first enabled on your account, a Content hub with 'Sample Policies' and sample Instructions called 'Sample…
