Tags are a great way to organize the Mailbox, giving your customer support process more structure. They allow you to categorize tickets for…
Now that you’re an expert at creating tags, it’s time to show you how to use Tag Groups. Using the right Tag Groups in your eDesk account…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
