Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
Now that you’re an expert at creating tags, it’s time to show you how to use Tag Groups. Using the right Tag Groups in your eDesk account…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
Tags are a great way to organize the Mailbox, giving your customer support process more structure. They allow you to categorize tickets for…
Use eDesk's Message Rules to automate ticket management, giving your team more time to deliver 5 star customer support. This help file provides…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
We know how important it is to keep the communication lines open with your customers. That's why our Live Chat displays a Contact Form if your…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
