Tags are a great way to organize the Mailbox, giving your customer support process more structure. They allow you to categorize tickets for…
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
Now that you’re an expert at creating tags, it’s time to show you how to use Tag Groups. Using the right Tag Groups in your eDesk account…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
