eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
Integrating WhatsApp with eDesk can revolutionize the way your team handles support. By having two way communication via WhatsApp with your customers,…
We understand that online businesses grow up really fast and therefore it's important to be able to easily upgrade or modify your subscription. This…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
Nodes are the actions that make up the flows in your chatbot. Examples of nodes are 'Send message to customer' or 'Transfer to agent'. Some chatbot…
This help file will guide you through what actions to take if you have issues with Social Media in eDesk. Before you start You…
This condition node allows you to create more dynamic and responsive chat flows by setting up IF statements within your flows. The node states…
eDesk is the only eCommerce-focused helpdesk and therefore offers a number of extra Add-Ons to help you deliver an even better customer experience. This…
Sometimes people from outside your support team, such as managers and colleagues from other functions of the business might want to access eDesk…
Want to save time and deliver truly great customer responses? eDesk's intelligent AI Composer uses ChatGPT technology to instantly change the…
Engage your website visitors with a smooth chat experience using eDesk Live Chat. This help file will guide you through the Widget Settings…
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
Take your customer care to the next level with eDesk’s Live Chat! It’s quick to set up and customers love the real-time support you can provide. This…
