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eDesk AI classifications

Discover eDesk AI's classifications and learn how they can enhance your support experience by providing personalized and accurate responses to…

Language detection for AI Assist suggestions and Handsfree automatic replies

eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…

Using Templates to save time

Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…

Responding to your customer

There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…

Respond in one click with AI Templates

Accelerate your response time by creating your own one-click AI-powered responses using customized AI Templates and the Sparkle icon. This…

Fine-tune your customer care with eDesk's Report Extracts

eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…

AI Powered Summaries

eDesk's AI Summaries is the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your…

Switching to eDesk AI

We’re delighted to be in a position to make our next generation AI available to eDesk customers on a phased basis.   

AI Responses: Choosing between eDesk AI’s ‘Agent Assist’ and ‘Handsfree’ modes

Supercharge your customer support with eDesk's AI, which provides crafted, personal replies for your most common customer queries, and buys…

Introducing eDesk AI features

Maximize the benefits of AI with eDesk’s efficient and intelligent response features; Agent Assist and HandsFree which will suggest the perfect,…

AI Settings: how to enable and set up templates for Agent Assist and HandsFree

It's easy to set up eDesk's Agent Assist and HandsFree AI features - revolutionizing the way your customer support works. 

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