Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
eDesk offers two powerful AI options that can be used together or individually to maximize efficiency in your account. You can choose to use…
The Content Hub is basically the "library" where your AI learns the information it needs to provide accurate and relevant responses. You can…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
eDesk's AI chatbots are simple to create and set up quickly. They'll soon be hard at work helping your customers and freeing up time for your…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
AI Translation enables your business to expand into new countries without mastering or even knowing the language - allowing you to gain your…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
