eDesk Talk enables you to support customers that prefer to get help via a phonecall. And if you're not available when they ring, you can set…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk's powerful AI (Artificial Intelligence) allows you to accelerate your response time by providing one-click AI-powered responses that are…
With the introduction of our new AI Assist feature, Smart Reply, there will be some updates to your Content hub. This article will guide you…
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
