Dark mode makes working on eDesk easier on your eyes by using a darker theme for the app's user interface, which reduces the amount of light…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
The eDesk Mailbox is highly configurable and easy to set up to suit your requirements. This help file will guide you through the different…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
eCommerce has accelerated massively over the last year. As shopping habits have been forced online, new habits have formed, and this trend shows…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
