Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
Understanding your customer's experience has never been more important. That's why eDesk allows you to exclude irrelevant or inappropriate customer…
Want to cancel your subscription to eDesk, Repricer, Feedback, or another of our products? We'll show you how. But don't forget, you can contact…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
