Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
In this video we show you how to set up a Company SLA based on your working hours, for your email and webstore channels.
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
We know how important it is to keep the communication lines open with your customers. That's why our Live Chat displays a Contact Form if your…
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
Start automating your customer feedback and review requests with eDesk Feedback will help you save hours of work each week, improve your ratings…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
eDesk will allow you to create delivery configurations in your account so we can calculate estimated delivery times for you. This help file…
Setting up email forwarding from Yahoo to eDesk allows you to automatically send customer emails to your eDesk Mailbox for easy management. In…
Take your customer care to the next level with eDesk’s Live Chat! It’s quick to set up and customers love the real-time support you can provide. This…
Connecting your Outlook account to eDesk is quick and simple using the Microsoft API. This guide walks you through the setup process.
