Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
In this video, we will demonstrate how you can easily link your Shopify account to eDesk.
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
If your Yahoo email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…
You can select the Receiving mode for email channels to determine how you want your messages imported in eDesk. This help file will guide…
If your Gmail email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
