Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Setting up email forwarding from Yahoo to eDesk allows you to automatically send customer emails to your eDesk Mailbox for easy management. In…
You can customise how eDesk imports your customer emails by selecting a Receiving Mode for each email and webstore channel. This guide explains…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
In this video, we will demonstrate how you can easily link your Amazon account to eDesk.
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
