There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
"Where's my order?" can constitute an estimated 20-40% of customer enquiries. That's why eDesk allows you to add a direct tracking link to orders…
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through Amazon. This help file…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Create a Manual Usage Template to help your teams respond to customers quickly.
Channelengine.com is a marketplace solution that supports over 250 marketplaces and 3rd party sales channels. Connecting ChannelEngine to eDesk allows you…
eDesk's new generation AI Translation enables your business to expand into new geographies without mastering or even knowing the language - allowing…
eDesk’s Customer Snippets let you insert customer or order information into a message with just a couple of clicks. This help file will…
Is your Mailbox filling up with unnecessary spam or system messages from your marketplaces? This help file will show you how to display only…
eDesk allows you to block specific products, orders, and customers if you don't want them to receive a feedback request message. This help…
Integrating WhatsApp with eDesk can revolutionize the way your team handles support. By having two way communication via WhatsApp with your customers,…