In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
The Feedback Rule Checker is a powerful tool within eDesk that will help you understand why your order matched in the Scheduled to Send, No…
Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
You can customise how eDesk imports your customer emails by selecting a Receiving Mode for each email and webstore channel. This guide explains…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
Amazon continues to tighten their policy on Buyer-Seller Messaging; therefore it is important to ensure you are not exceeding the allowed quota…
AI Translation helps your business expand into new markets by breaking language barriers. It allows you to deliver exceptional customer support…
You may have seen the following banner appear at the top of your account:
If you use Outlook to receive emails from multiple channels, and the emails go into an Outlook folder for each channel, here's some good news.…
This help file will guide you through all the recent changes required to remain compliant with Amazon. If you're not sure about ALL the guidelines…
Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
