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Approving Senders

When contacting buyers, the eDesk email address must be added as an Approved Sender in Seller Central. If you do not add eDesk as an Approved…

Changing the sender's name

Your sender's name will mask the From email address inside the recipient's email client.  This guide will walk you through the process of…

Glossary of Industry Terms

This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…

Requesting Amazon Reviews

The Amazon integration for eDesk's Feedback allows you to request feedback for the orders you received from Amazon customers. This help file…

Connecting Amazon with eDesk

Connecting your Amazon channel settings will allow your orders, messages, delivery times, returns and refund details to flow into eDesk.

Mail Forwarding with eDesk

Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…

Connecting your channels to eDesk Feedback

To start using eDesk Feedback, you need to link your marketplace accounts. If you are logging into eDesk Feedback for the first time, we have…

Troubleshooting: Amazon connection

If you have already connected your Amazon account to eDesk but are not receiving messages or if you disabled xSellco access from your Amazon…

Troubleshooting: IMAP

If you're using Gmail for mail forwarding with eDesk, it can happen that you receive an "IMAP settings are incorrect. The server responded: Invalid…

Connect your Amazon Mailbox with eDesk (Repricer.com customers only)

So you’ve mastered the art of price management and now you’re ready to ramp up customer support capabilities? We like your style! If you…

Trialing eDesk via Repricer

If you started your eDesk trial via Repricer, your eDesk trial account is already connected to your Amazon channel - this means that all your…

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