eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Grow your business and support international markets in any language with eDesk’s Auto-translation feature. This help file will explain…
In this video, we will demonstrate how you can easily link your Shopify account to eDesk.
AI Translation enables your business to expand into new countries without mastering or even knowing the language - allowing you to gain your…
The eDesk Mailbox is highly configurable and easy to set up to suit your requirements. This help file will guide you through the different…
Did you know that you can fine-tune how eDesk manages your eBay messages? eDesk provides a set of eBay channel settings that enable you to customize…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
This support article will guide you on the next steps that are required to set up your eBay mailbox so you'll be able to send and receive messages…
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
