When contacting buyers, the eDesk email address must be added as an Approved Sender in Seller Central. If you do not add eDesk as an Approved…
Your sender's name will mask the From email address inside the recipient's email client. This guide will walk you through the process of…
You may have seen the following banner appear at the top of your account:
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
The Amazon integration for eDesk's Feedback allows you to request feedback for the orders you received from Amazon customers. This help file…
Connecting your Amazon channel settings will allow your orders, messages, delivery times, returns and refund details to flow into eDesk.
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
To start using eDesk Feedback, you need to link your marketplace accounts. If you are logging into eDesk Feedback for the first time, we have…
If you have already connected your Amazon account to eDesk but are not receiving messages or if you disabled xSellco access from your Amazon…
This support article will guide you on the next steps that are required to set up your Amazon mailbox so you'll be able to send and receive messages…
So you’ve mastered the art of price management and now you’re ready to ramp up customer support capabilities? We like your style! If you…
If you started your eDesk trial via Repricer, your eDesk trial account is already connected to your Amazon channel - this means that all your…
