In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
When contacting buyers, the eDesk email address must be added as an Approved Sender in Seller Central. If you do not add eDesk as an Approved…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Your sender's name will mask the From email address inside the recipient's email client. This guide will walk you through the process of…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
So you’ve mastered the art of price management and now you’re ready to ramp up customer support capabilities? We like your style! If you…
To start using eDesk Feedback, you need to link your marketplace accounts. If you are logging into eDesk Feedback for the first time, we have…
If you started your eDesk trial via Repricer, your eDesk trial account is already connected to your Amazon channel - this means that all your…
This support article will guide you on the next steps that are required to set up your Amazon mailbox so you'll be able to send and receive messages…
The Amazon integration for eDesk's Feedback allows you to request feedback for the orders you received from Amazon customers. This help file…
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