The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
The most basic element in a Chatbot is called a 'node'. A node is simply a ready-made action like “Send message to customer” or “Transfer…
In this video, we will demonstrate how you can easily link your Shopify account to eDesk.
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
eDesk's AI chatbots are simple to create and set up quickly. They'll soon be hard at work helping your customers and freeing up time for your…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
The Feedback Dashboard gives you access to powerful insights and data helping you review your performance with the Feedback add-on. This…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
AI Assist is our suite of AI features for messaging. It includes a Content hub, Instructions, AI Smart Reply, AI Agent Assist, AI Summaries, Composer and AI…
Learn how well your Chatbots are serving your customers with eDesk's handy CSAT (customer satisfaction survey) feature, which automatically asks…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
