Profiles allows you to assign a specific tone of voice, level of detail, and a trining library to a dedicated Profile, which you can then assign…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Snippets help your team respond faster by inserting dynamic fields or reusable text into replies - saving time and keeping responses accurate. This…
Auto-replies are automated responses that are sent when your team is unavailable - perfect for evenings, weekends or high-volume periods. Many…
Out of Office templates (OOO) are a type of auto-responder that instruct eDesk to reply automatically to messages that arrive during one-off…
