The Pre-Sales section separates sales opportunity queries (Pre-Sales) from regular queries. It houses product queries from customers who have…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
Whether you're a small start-up or a very large corporation, eDesk offers a wide range of plans to suit your business needs and help you grow. This…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Engage your website visitors with a smooth chat experience using eDesk Live Chat. This help file will guide you through the Widget Settings…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
Customer support in one place, not all over the place! Get started with eDesk now!
