Your sender's name will mask the From email address inside the recipient's email client. This guide will walk you through the process of…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
By including a signature at the bottom of the messages you send to your customers, you'll give your customers a more personal experience and…
If you need someone else in your team to help you with a ticket, all you need to do is @mention them and the ticket will appear in the Mentioned…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
eDesk's powerful AI (Artificial Intelligence) allows you to accelerate your response time by providing one-click AI-powered responses that are…
Welcome to the world of eDesk news! We are delighted to introduce you to our dedicated platform for staying up to date with all the latest feature…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
