In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Your sender's name will mask the From email address inside the recipient's email client. This guide will walk you through the process of…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
If you need someone else in your team to help you with a ticket, all you need to do is @mention them and the ticket will appear in the Mentioned…
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
