The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Merging tickets allows you to combine two related tickets together. This is helpful in keeping your Mailbox clean and ensuring there is no…
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
AI Assist is a suite of tools in the Mailbox designed to help agents respond faster and more accurately with the help of AI. The 7 features…
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
