The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Merging tickets allows you to combine two related tickets together. This is helpful in keeping your Mailbox clean and ensuring there is no…
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
In this video, we will demonstrate how you can easily link your Shopify account to eDesk.
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
