Customer support in one place, not all over the place! Get started with eDesk now!
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
What are the benefits of using an eCommerce help desk like eDesk?
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
