Customer support in one place, not all over the place! Get started with eDesk now!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
What are the benefits of using an eCommerce help desk like eDesk?
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
