All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Etsy is a global online marketplace, where people come together to make, sell, buy and collect unique items. We understand the importance of…
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
Respond to your customer's messages with one click - it couldn't be easier! Before you start Quick Reply responses are available…
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Have you thought of a way that we can improve eDesk? Tell us about it! This help file will guide you through creating a new feature request and…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
Whether you're a small start-up or a very large corporation, eDesk offers a wide range of plans to suit your business needs and help you grow. This…
Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through Amazon. This help file…
We understand that online businesses grow up really fast and therefore it's important to be able to easily upgrade or modify your subscription. This…
eDesk makes it really easy for you to consult all your previous payments and download your invoices. This help file will guide you through…
The Feedback Dashboard will allow you to get access to useful information and insights relevant to the Feedback add-on you're using with your…
eDesk will allow you to create delivery configurations in your account so we can calculate estimated delivery times for you. This help file…
