In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Customer support in one place, not all over the place! Get started with eDesk now!
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
