In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Providing rich custom content in the Content hub is one of the ways to enable your AI to deliver top-tier care to your customers. This help…
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Customer support in one place, not all over the place! Get started with eDesk now!
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
For peace of mind, eDesk enables you to check how your Feedback requests appear to your customers. This help file will guide you through previewing…
Creating and customizing Feedback Rules allows you to request feedback and reviews from your buyers. This help file will guide you through…
Sit back and let eDesk's Feedback feature automatically gather feedback from your Amazon customers. All you have to do is set it up. We'll…
Sit back and let eDesk's Feedback feature automatically gather feedback from your eBay customers. All you have to do is set it up. We'll show…
