In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Providing rich custom content in the Content hub is one of the ways to enable your AI to deliver top-tier care to your customers. This help…
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Customer support in one place, not all over the place! Get started with eDesk now!
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
