eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
If you use Outlook to receive emails from multiple channels, and the emails go into an Outlook folder for each channel, here's some good news.…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
Help your support team respond to customer messages in just a few clicks - making responses fast, efficient, and hassle-free! Before you start Agent…
AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
Tags are a great way to organize the Mailbox, giving your customer support process more structure. They allow you to categorize tickets for…
Connecting Gmail to eDesk couldn't be easier. Once set up, all emails sent to your Gmail inbox will appear in eDesk, allowing you to manage…
