If you use Outlook to receive emails from multiple channels, and the emails go into an Outlook folder for each channel, here's some good news.…
Whether you've forgotten your password or you just want to change it, don't worry. It's a very simple and secure process! This help file…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
Connecting Gmail to eDesk couldn't be easier. In this guide, we will look at how to connect your Gmail account in eDesk in 5 seconds using Google…
Connecting Outlook to eDesk couldn't be easier. In this guide, we will look at how to connect your Outlook account in eDesk super quickly using…
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
Enterprise reports in eDesk will allow you to view and download various types of account data. This very powerful reporting interface helps you…
Did you know that you can customize the information that's shown in your Mailbox, and also control the way information is displayed? This…
Merging tickets allows you to combine two related tickets together. This is helpful in keeping your Mailbox clean and ensuring there is no…
We understand that you may want to change the ticket status manually because you know further action will be required to solve the ticket later…
We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
Instead of having customer communication all over the place - customer messages scattered across separate inboxes and message centers, without…
