eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
If you use Outlook to receive emails from multiple channels, and the emails go into an Outlook folder for each channel, here's some good news.…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
Tags are a great way to organize the Mailbox, giving your customer support process more structure. They allow you to categorize tickets for…
Connecting Gmail to eDesk couldn't be easier. Once set up, all emails sent to your Gmail inbox will appear in eDesk, allowing you to manage…
