When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
If you do not want all your incoming emails to appear in eDesk you can set up filters from within your email client (Gmail, Outlook, Yahoo etc.). Before…
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
The Search Download feature allows you to download a list of tickets generated using the filter inside the Mailbox. The columns are defined by…
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
There are 2 ways to highlight specific tickets so that you can access them quickly - you can Mark as important or Favourite a ticket. This…
