When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
If you do not want all your incoming emails to appear in eDesk you can set up filters from within your email client (Gmail, Outlook, Yahoo etc.). Before…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
eDesk offers two AI solutions to enhance your customer support: AI Assist, which works in your Mailbox, and AI Automation, which operates via…
If you use Outlook to receive emails from multiple channels, and the emails go into an Outlook folder for each channel, here's some good news.…
