Search and Filters
How to filter incoming emails
Search Filter Download
Customizing the display in your eDesk Mailbox
Fine-tune your customer care with Report extracts
Intro to the Mailbox - Smart Inbox (video)
The Smart Inbox (video)
Using the Feedback Rule Checker
Blocking feedback requests for products, orders and customers
Intro to the Mailbox - Ticket View (video)
Marking as Important & Favouriting tickets
Spotlight on the Mailbox View (video)
Reduce spam and system messages in your Mailbox
Set up brands in eDesk to streamline tickets, insights, and orders by brand
Speak with one of our agents or email us.