When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
If you do not want all your incoming emails to appear in eDesk you can set up filters from within your email client (Gmail, Outlook, Yahoo etc.). Before…
The Search Download feature allows you to download a list of tickets generated using the filter inside the Mailbox. The columns are defined by…
Understanding your customer's experience has never been more important. That's why eDesk allows you to exclude irrelevant or inappropriate customer…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Respond to your customer's messages with one click - it couldn't be easier! Before you start Quick Reply responses are available…
Using the eDesk API will allow you to connect your own system(s) directly with eDesk and perform actions automatically. This help file will…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
eBay cases can sometimes be sensitive, therefore we allow users in eDesk to restrict eBay case reponses. This help file will show you how…
Email forwarding will allow you to automatically forward emails from your support email address to your eDesk account. This help file will…
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
Creating and customizing Feedback Rules allows you to request feedback and reviews from your buyers. This help file will guide you through…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Sit back and let eDesk's Feedback feature automatically gather feedback from your eBay customers. All you have to do is set it up. We'll show…
