eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
What are the benefits of using an eCommerce help desk like eDesk?
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
