eDesk will allow you to create delivery configurations in your account so we can calculate estimated delivery times for you. This help file…
The eDesk Mailbox is highly configurable and easy to set up to suit your requirements. This help file will guide you through the different…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Did you know that you can fine-tune how eDesk manages your eBay messages? eDesk provides a set of eBay channel settings that enable you to customize…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
In this video we show you how to set up a Company SLA based on your working hours, for your email and webstore channels.
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
Help your Support team respond to your customer's messages with one click - it couldn't be easier! Before you start Agent Assist is…
eDesk's powerful Mailbox gathers all your customer's interactions across all the different platforms into one single inbox.
The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
