This help file will guide you through all the recent changes required to remain compliant with Amazon. If you're not sure about ALL the guidelines…
You may have seen the following banner appear at the top of your account:
Webinar: eDesk 101 Get to know your Customer Success Manager and your new tool in our live webinar. You’ll be guided through eDesk by…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Ensure you're compliant with Amazon's restrictions on Buyer-Seller messaging by using one of our Custom Feedback rules. This help file describes…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
The Amazon Request Feedback Now feature allows you to automatically request feedback at any point during the conversation with a customer straight…
Start automating your customer feedback and review requests with eDesk Feedback will help you save hours of work each week, improve your ratings…
Creating feedback rules in your eDesk Feedback account allows you to request seller feedback and product reviews from your buyers. In this…
