This help file will guide you through all the recent changes required to remain compliant with Amazon. If you're not sure about ALL the guidelines…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
AI instructions allow users to define how the AI functions, allowing for more control over customer interactions and response content. This…
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
The Amazon Request Feedback Now feature allows you to automatically request feedback at any point during the conversation with a customer straight…
Ensure you're compliant with Amazon's restrictions on Buyer-Seller messaging by using one of our Custom Feedback rules. This help file describes…
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