This help file will guide you through all the recent changes required to remain compliant with Amazon. If you're not sure about ALL the guidelines…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to…
eDesk's AI chatbots are simple to create and set up quickly. They'll soon be hard at work helping your customers and freeing up time for your…
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
eDesk's report extracts allow you to extract specific data about your Agents, Channels, Tickets, Tags, Chats, Chatbot Q&A, User log, SLA breaches,…
For the majority of use cases, connecting your Gmail to eDesk can be done using OAuth. To find out how to connect Gmail in 5 seconds, click here. In…
The Amazon Request Feedback Now feature allows you to automatically request feedback at any point during the conversation with a customer straight…
Ensure you're compliant with Amazon's restrictions on Buyer-Seller messaging by using one of our Custom Feedback rules. This help file describes…
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