This help file will guide you through all the recent changes required to remain compliant with Amazon. If you're not sure about ALL the guidelines…
Ensure you're compliant with Amazon's restrictions on Buyer-Seller messaging by using one of our Custom Feedback rules. This help file describes…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Want to save time and deliver truly great customer responses? eDesk's intelligent AI Composer uses ChatGPT technology to instantly change the…
Want to contact your Amazon customer? Amazon has strict rules for Buyer-Seller messaging, which stipulate that sellers may only send Permitted…
Webinar: eDesk 101 Get to know your Customer Success Manager and your new tool in our live webinar. You’ll be guided through eDesk by…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
Maximize the benefits of AI with eDesk’s efficient and intelligent response features; Agent Assist and HandsFree which will suggest the perfect,…
You may have seen the following banner appear at the top of your account:
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
This help file will guide you through what actions to take if you have issues with Social Media in eDesk. Before you start You…
Nodes are the actions that make up the flows in your chatbot. Examples of nodes are 'Send message to customer' or 'Transfer to agent'. Some chatbot…
