You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will demonstrate how you can easily link your Shopify account to eDesk.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Sometimes it can happen that payment cannot be taken for your monthly/annual subscription and as a result, the service might get interrupted. This…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
AI Assist is a suite of tools in the Mailbox designed to help agents respond faster and more accurately with the help of AI. The 7 features…
Help your support team respond to customer messages in just a few clicks - making responses fast, efficient, and hassle-free! Before you start Agent…
We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
