Automate great customer care by creating pre-written messages that eDesk sends automatically to the customer upon closure of Amazon tickets. This…
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
Respond to your customer's messages with one click - it couldn't be easier! Before you start Quick Reply responses are available…
Have you thought of a way that we can improve eDesk? Tell us about it! This help file will guide you through creating a new feature request and…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
Sometimes it can happen that payment cannot be taken for your monthly/annual subscription and as a result, the service might get interrupted. This…
Is your Mailbox filling up with unnecessary spam or system messages from your marketplaces? This help file will show you how to display only…
Email forwarding will allow you to automatically forward emails from your support email address to your eDesk account. This help file will…
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
This help file will guide you through what actions to take if you are having issues with the Live Chat or Widgets in eDesk. Before you…
