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Creating a chatbot using our Chatbot template

Introduction to eDesk's chatbot

Introduction to eDesk's chatbot (with Profiles)

Using Profiles to set up AI personalities for your Chatbots and Smart reply

Creating a chatbot using our Chatbot template (with Profiles)

Step-by-step Chatbot setup

CSAT for Chatbots

Creating and editing chatbots

Testing your chatbots

AI powered summaries

AI Sample Policies and Instructions

Transforming your responses to customers with AI Composer

Introducing AI Smart Reply (with Profiles)

Setting up Agent Assist

AI Automation

  • Getting started
  • Mailbox set up
  • Getting started
  • User and Company settings
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  • Link your marketplaces
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  • Link your integrations
  • Organizing your Mailbox
  • Customize your interface
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  • Organize your tickets
  • Smart Tools
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  • Design automated templates
  • Create automated responses
  • Set up automated processes
  • eDesk AI
  • eDesk AI - with Profiles
  • Explore eDesk AI
  • Feedback
  • Feedback Basics
  • Getting Started
  • Creating Feedback Rules
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  • Customer View
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  • Chat
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