Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
Tags are a great way to organize the Mailbox, giving your customer support process more structure. Using the right Tag in your eDesk account…
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
Enterprise reports in eDesk will allow you to view and download various types of account data. This very powerful reporting interface helps you…
Merging tickets allows you to combine two related tickets together. This is helpful in keeping your Mailbox clean and ensuring there is no…
The Pre-Sales section separates sales opportunity queries (Pre-Sales) from regular queries. It houses product queries from customers who have…
We understand that you may want to change the ticket status manually because you know further action will be required to solve the ticket later…
We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
Maximize the benefits of AI with eDesk’s efficient and intelligent response features; Agent Assist and HandsFree which will suggest the perfect,…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Amazon allows buyers to opt-out of receiving non-critical messages from sellers. This help file will give you all the information on how eDesk…
