AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Now that you’re an expert at creating tags, it’s time to show you how to use Tag Groups. Using the right Tag Groups in your eDesk account…
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
