AI Classifications

Using Tags in eDesk

Using Tag Groups in eDesk

Using Tag Groups in eDesk

Fine-tune your customer care with Report extracts

Setting up your AI Agents

Using AI Agents or Chatbots? Learn how to stay compliant

Step-by-step Chatbot setup

AI Agent FAQs

Smart Inbox

Deleting Tickets

Merging Tickets

Mark Waiting tickets as Resolved after a certain amount of time 

Changing the ticket status and scheduling a message response

Adding Tags on Aircall