In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Now that you’re an expert at creating tags, it’s time to show you how to use Tag Groups. Using the right Tag Groups in your eDesk account…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
Tags are a great way to organize the Mailbox, giving your customer support process more structure. They allow you to categorize tickets for…
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
If you need someone else in your team to help you with a ticket, all you need to do is @mention them and the ticket will appear in the Mentioned…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
