In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
Discover the AI classifications and learn how they can enhance your support experience by providing personalized and accurate responses to customer…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
Now that you’re an expert at creating tags, it’s time to show you how to use Tag Groups. Using the right Tag Groups in your eDesk account…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
Tags are a great way to organize the Mailbox, giving your customer support process more structure. Using the right Tag in your eDesk account…
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Favouriting tickets is an easy way to keep important queries in one place so that you can access them quickly. This help file will show you…
