You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
"Where's my order?" can constitute an estimated 20-40% of customer enquiries. That's why eDesk allows you to add a direct tracking link to orders…
The Google Reviews integration allows you to request Google reviews based on the orders you received from your marketplaces and webstores. This…
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to…
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
Create a rule-only template to send acknowledgements to your customers when your Support Agents are under pressure. This help file will guide…
Smart Tools are eDesk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
