We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
