eDesk is the only eCommerce-focused helpdesk and therefore offers a number of extra Add-Ons to help you deliver an even better customer experience. This…
Whether you're a small start-up or a very large corporation, eDesk offers a wide range of plans to suit your business needs and help you grow. This…
In eDesk Feedback, the Overview page is now the Feedback landing page. It shows current, relevant, actionable information at a glance. This…
Smart tools are eDesk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…
For peace of mind, eDesk enables you to check how your Feedback requests appear to your customers. This help file will guide you through previewing…
The Feedback Dashboard gives you access to powerful insights and data helping you review your performance with the Feedback add-on. This…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Sit back and let eDesk's Feedback feature automatically gather feedback from your Amazon customers. All you have to do is set it up. We'll…
In this video, we will demonstrate how you can easily link your Shopify account to eDesk.
The Amazon Request Feedback Now feature allows you to automatically request feedback at any point during the conversation with a customer straight…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
The Trustpilot integration allows you to request feedback based on the orders you received from your marketplaces and webstores (Shopify, BigCommerce,…
