Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
In eDesk Feedback, the Overview page is now the Feedback landing page. It shows current, relevant, actionable information at a glance. This…
Smart tools are eDesk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…
For peace of mind, eDesk enables you to check how your Feedback requests appear to your customers. This help file will guide you through previewing…
The Feedback Dashboard gives you access to powerful insights and data helping you review your performance with the Feedback add-on. This…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Sit back and let eDesk's Feedback feature automatically gather feedback from your Amazon customers. All you have to do is set it up. We'll…
AI Assist is a suite of tools in the Mailbox designed to help agents respond faster and more accurately with the help of AI. The 7 features…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
Help your support team respond to customer messages in just a few clicks - making responses fast, efficient, and hassle-free! Before you start Agent…
Online businesses grow fast, and having the ability to easily upgrade or modify your subscription is essential. This guide will walk you…
In this video, we will demonstrate how you can easily link your Amazon account to eDesk.
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
