The WooCommerce integration for eDesk's Feedback allows you to request feedback for the orders you received from your WooCommerce customers. This…
eDesk brings all your customer queries into one place, with related order details and conversation history. We understand the importance…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
If you’re worried that tax laws can be complicated then fear not! This help file will guide you through everything you need to know about…
In this video, we will demonstrate how you can easily link your Shopify account to eDesk.
Octopia provides online marketplace software for retailers, manufacturers, and wholesalers, supporting both B2C and B2B markets. Connecting…
Cdiscount is a major marketplace in France with 23 million unique visitors to the site every month and with 10.2 million unique users. Connecting…
Marjane opened Morocco’s first hypermarket in 1990 in Bouregreg Rabat-Salé. Over 30 years, it has expanded to 130 stores across 30 cities,…
The new Octopia API integration brings several enhancements to your eDesk experience, improving order and message handling for Cdiscount and…
eDesk offers two AI solutions to enhance your customer support: AI Assist, which works in your Mailbox, and the Chatbot, which operates on your…
Want to save time and deliver truly great customer responses? eDesk's intelligent AI Composer uses ChatGPT technology to instantly change the…
The Content Hub is basically the "library" where your AI learns the information it needs to provide accurate and relevant responses. You can…
Report extracts allow you to extract specific data about your Agents, Channels, Tickets, Tags, Chats, Chatbot, User log, SLA breaches, Custom…
eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…
Start automating your customer feedback and review requests with eDesk Feedback will help you save hours of work each week, improve your ratings…
