In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
ManoMano is a European marketplace specialising in DIY, home improvement and gardening supplies. Launched in France, it now also operates in…
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
Create a Manual Usage Template to help your team respond to customers quickly. This help file will guide you through creating these ready-to-go…
