Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…
Engage your website visitors with a smooth live chat experience using the eDesk Chat Add-On, and create contact forms that allow them to get…
Create a Rule-Only Template take the pressure off your teams and let eDesk automatically handle the commonly-asked questions from your customers. This…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
Tags are a great way to organize the Mailbox, giving your customer support process more structure. Using the right Tag in your eDesk account…
Create a Manual Usage Template to help your teams respond to customers quickly. This help file will guide you through creating these ready-to-go…
eDesk’s Customer Snippets let you insert customer or order information into a message with just a couple of clicks. This help file will…
Etsy is a global online marketplace, where people come together to make, sell, buy and collect unique items. We understand the importance of…
Respond to your customer's messages with one click - it couldn't be easier! Before you start Quick Reply responses are available…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience. Help…
