We're here to help


Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also autorespond to customer messages…

Using Message Rules to route and auto-assign tickets

Automate your workflow and keep your inbox tidy by creating Message Rules that will automatically trigger actions on your eDesk tickets.

Let customers know your team is out-of-office with Autoreply and OOO templates

Create templates for eDesk to use when autoresponding to your customers outside office hours or during holidays.

Using Rule-only templates to automate customer support

Take the pressure off your teams and let eDesk’s Rule-only templates automatically handle the commonly-asked questions from your customers.

Respond faster with Snippets

Use Snippets in your customer responses to deliver fast, personal and consistent customer care.


Tags are a great way to organize the Mailbox give your customer support process more structure 01 Creating a Tag Select your avatar…

Tag Groups & Tags

Tags are a great way to organize the Mailbox, giving your customer support process more structure. Tag groups allow you to sort Tags, making…

Automating your Amazon Invoicing

Using eDesk, you can automatically generate invoices and credit notes for your customers using the Amazon VAT Calculation Service. These can…

Using Manual Usage templates to send prewritten messages to your customers

Help your teams respond to customers quickly, by creating ready-to-go templates that they can select and send.

Customer Snippets

eDesk’s Customer Snippets let you insert customer or order information into a message with just a couple of clicks.

Need to chat?

Call: +353 1 683 2183
Email: support@edesk.com