Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
Create a Manual Usage Template to help your teams respond to customers quickly.
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
Etsy is a global online marketplace, where people come together to make, sell, buy and collect unique items. Connecting your Etsy account…
This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
Respond to your customer's messages with one click - it couldn't be easier! Before you start Quick Reply responses are available…
Discover the brand-new Feedback Overview screen, learn new tricks on the eDesk Home page and check out the many new improvements we made! In…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
Using the eDesk API will allow you to connect your own system(s) directly with eDesk and perform actions automatically. This help file will…
eDesk’s Customer Snippets let you insert customer or order information into a message with just a couple of clicks. This help file will…
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…
Engage your website visitors with a smooth live chat experience using the eDesk Chat Add-On, and create contact forms that allow them to get…
