Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also autorespond to customer messages…
Automate your workflow and keep your inbox tidy by creating Message Rules that will automatically trigger actions on your eDesk tickets.
Create templates for eDesk to use when autoresponding to your customers outside office hours or during holidays.
Take the pressure off your teams and let eDesk’s Rule-only templates automatically handle the commonly-asked questions from your customers.
Use Snippets in your customer responses to deliver fast, personal and consistent customer care.
Tags are a great way to organize the Mailbox give your customer support process more structure 01 Creating a Tag Select your avatar…
Tags are a great way to organize the Mailbox, giving your customer support process more structure. Tag groups allow you to sort Tags, making…
Using eDesk, you can automatically generate invoices and credit notes for your customers using the Amazon VAT Calculation Service. These can…
Help your teams respond to customers quickly, by creating ready-to-go templates that they can select and send.
eDesk’s Customer Snippets let you insert customer or order information into a message with just a couple of clicks.
