Understanding your customer's experience has never been more important. That's why eDesk allows you to exclude irrelevant or inappropriate customer…
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Dark mode makes working on eDesk easier on your eyes by using a darker theme for the app's user interface, which reduces the amount of light…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
