Understanding your customer's experience has never been more important. That's why eDesk allows you to exclude irrelevant or inappropriate customer…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
Help your support team respond to customer messages in just a few clicks - making responses fast, efficient, and hassle-free! Before you start Agent…
