Understanding your customer's experience has never been more important. That's why eDesk allows you to exclude irrelevant or inappropriate customer…
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
Favouriting tickets is an easy way to keep important queries in one place so that you can access them quickly. This help file will show you…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
The Content Hub is basically the "library" where your AI learns the information it needs to provide accurate and relevant responses. You can…
