With custom fields, you can link additional information to a customer query 01 Creating a Custom Field Select your avatar in the top…
Engage your website visitors with a smooth live chat experience using the eDesk Chat add-on, and create contact forms that allow them to get…
Help your Support Agents deliver an even better customer experience with eDesk’s Chat add-on.
Find tickets using search and filters These options can be found in the top nav 01 Search Here you can type in any keywords related to…
Snippets help you provide faster and more personal responses You can create your own custom Snippets, which serve as mini-templates to help…
View and download account data with the Enterprise Reports suite System, Channel and User Reports You will find a selection of reports…
Welcome to eDesk, the future of eCommerce customer support. This is a quick guide to new eDesk customers familiarise themselves with the…
Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…
Amazon allows buyers to opt-out of receiving non-critical messages from sellers. This guide will provide information on how eDesk handles these…
What is the Knowledge Base? The Knowledge Base allows you to publish a library of reliable help articles to your website that enables your…
Create, manage, and assign roles to help give your team access to the tools they need and to keep your workspace secure. All of your eDesk…
Create custom roles to give your teammates customized access to the tools they need.
Find out what each role permission enables in eDesk so that you can give your teammates the right permissions for their jobs.
