Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
Ensure you're compliant with Amazon's restrictions on Buyer-Seller messaging by using one of our Custom Feedback rules. This help file describes…
Creating and customizing Feedback Rules allows you to request feedback and reviews from your buyers. This help file will guide you through…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Custom fields are a very powerful tool in eDesk, allowing you to link additional information to a customer query. In this help file, we'll…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Smart Tools are eDesk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…
By including a signature at the bottom of the messages you send to your customers, you'll give your customers a more personal experience and…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
