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✎ MWS Permissions

If you have already connected your Amazon account to xSellco but are not receiving messages or if you disabled xSellco access from your Amazon…

Channels

Add your Marketplaces, Webstores and email accounts to have all correspondence in one place Select your avatar in the right-hand corner Select…

Feedback Rules and Messages

Creating and customising Feedback Rules means you only request feedback from the buyers who are most likely to leave feedback.  Important…

Approving Senders

When contacting buyers, the eDesk email address must be added as an Approved Sender in Seller Central. If you do not add eDesk as an Approved…

Amazon

Connecting Amazon to eDesk will allow your messages and order details to flow into eDesk. All messages will continue to be delivered to your…

Creating Invoice Templates

Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets.

Using Invoice Templates

Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets.…

Tips to Avoid Amazon Suspension when Sending Proactive/Feedback Messages

Why and How can Amazon suspend my account from sending proactive messages? Amazon lay out terms of services that sellers must adhere to, or…

Monitoring your Amazon Feedback Quota

Amazon continues to tighten their policy on buyer-seller messaging; therefore it is important to ensure you are not exceeding the allowed quota…

Feedback Switch

Welcome to eDesk Feedback! As your account has recently been upgraded, we have put together a guide to help you. Left hand panel You will…

Channel Dashboard

The channel dashboard is a marketplace specific dashboard that shows useful information relevant to that marketplace It currently supports Amazon,…

Amazon Setup

So you’ve mastered the art of price management and now you’re ready to ramp up customer support capabilities? We like your style! If you…

Trialing eDesk via Repricer

So you’ve mastered the art of price management and now you’re ready to ramp up your customer support capabilities? We like your style! If…

Amazon Buyer Opt-Out

Amazon allows buyers to opt-out of receiving non-critical messages from sellers. This guide will provide information on how eDesk handles these…

Automating your Amazon Invoicing

Using eDesk, you can automatically generate invoices and credit notes for your customers using the Amazon VAT Calculation Service. These can…

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