Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through Amazon. This help file…
The Amazon integration for eDesk's Feedback allows you to request feedback for the orders you received from Amazon customers. This help file…
Connecting your Amazon channel settings will allow your orders, messages, delivery times, returns and refund details to flow into eDesk.
Sit back and let eDesk's Feedback feature automatically gather feedback from your Amazon customers. All you have to do is set it up. We'll…
In this video, we will demonstrate how you can easily link your Amazon account to eDesk.
Want to contact your Amazon customer? Amazon has strict rules for Buyer-Seller messaging, which stipulate that sellers may only send Permitted…
Automate great customer care by creating pre-written messages that eDesk sends automatically to the customer upon closure of Amazon tickets. This…
Amazon no longer sends notifications to sellers when a customer asks to cancel their order; instead the cancellation request is displayed in…
If you have already connected your Amazon account to eDesk but are not receiving messages or if you disabled xSellco access from your Amazon…
Ensure you're compliant with Amazon's restrictions on Buyer-Seller messaging by using one of our Custom Feedback rules. This help file describes…
This support article will guide you on the next steps that are required to set up your Amazon mailbox so you'll be able to send and receive messages…
Amazon continues to tighten their policy on Buyer-Seller Messaging; therefore it is important to ensure you are not exceeding the allowed quota…
So you’ve mastered the art of price management and now you’re ready to ramp up customer support capabilities? We like your style! If you…
Amazon allows buyers to opt-out of receiving non-critical messages from sellers. This help file will give you all the information on how eDesk…
Using eDesk, you can automatically generate invoices and credit notes for your customers using the Amazon VAT Calculation Service. These can…
