In this video, we will demonstrate how you can easily link your Amazon account to eDesk.
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…
Connecting your Amazon channel settings will allow your orders, messages, delivery times, returns and refund details to flow into eDesk.
Cdiscount is a major marketplace in France with 23 million unique visitors to the site every month and with 10.2 million unique users. Connecting…
Octopia provides online marketplace software for retailers, manufacturers, and wholesalers, supporting both B2C and B2B markets. Connecting…
The new Octopia API integration brings several enhancements to your eDesk experience, improving order and message handling for Cdiscount and…
Marjane opened Morocco’s first hypermarket in 1990 in Bouregreg Rabat-Salé. Over 30 years, it has expanded to 130 stores across 30 cities,…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
AI Assist is our suite of AI features for messaging. It includes a Content hub, Instructions, AI Smart Reply, AI Agent Assist, AI Summaries, Composer and AI…
eDesk offers two powerful AI options that can be used together or individually to maximize efficiency in your account. You can choose to use…
The Content Hub is basically the "library" where your AI learns the information it needs to provide accurate and relevant responses. You can…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
eDesk offers two AI solutions to enhance your customer support: AI Assist, which works in your Mailbox, and the Chatbot, which operates on your…
Ramsay Santé is Europe’s leading provider of private healthcare, serving 10 million patients across 443 facilities in France, Sweden, Norway,…
