In this video, we will demonstrate how you can easily link your Amazon account to eDesk.
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
More buyers than ever use Instagram to contact brands with pre and post-sales queries. eDesk now imports DMs and mentions directly from Instagram…
eDesk brings all your customer queries into one place, with related order details and conversation history. We understand the importance…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
Facebook is a popular way for customers to contact brands with pre and post-sales queries. Connecting your Facebook Business Page will allow…
The eDesk API enables you to connect eDesk to the other applications that you use to sell, track, and manage your shop, so that they can send…
TikTok Shop is a marketplace that allows sellers to use personalized storefronts, manage inventory efficiently, and engage with customers through…
Using the eDesk API will allow you to connect your own system(s) directly with eDesk and perform actions automatically. This help file will…
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…