It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
We know how important it is to keep the communication lines open with your customers. That's why our Live Chat displays a Contact Form if your…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this video, we will demonstrate how you can easily link your Shopify account to eDesk.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
