In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Connecting your Wish account will allow your messages, orders, and order information to flow directly into eDesk. When you connect Wish…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
We know how important it is to keep the communication lines open with your customers. That's why our Live Chat displays a Contact Form if your…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. This…
The eDesk Mailbox is highly configurable and easy to set up to suit your requirements. This help file will guide you through the different…
