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Installing a Live Chat and Contact Forms on your website

Engage your website visitors with a smooth live chat experience using the eDesk Chat Add-On, and create contact forms that allow them to get…

How does the Live Chat work for your customers and your team?

The Live Chat available with the eDesk Chat Add-On will help your Support Agents deliver an even better customer experience. This help file…

Connecting Magento V2 with eDesk (API Integration)

Magento is a popular ecommerce platform allowing you to create an online store and sell products. We understand the importance of delivering…

Website Contact Forms

Set up your website contact form so that messages are received in your Mailbox and you can reply directly to the customer from eDesk This…

Subscription Plans

Whether you're a small start-up or a very large corporation, eDesk offers a wide range of plans to suit your business needs and help you grow. This…

Snippets in Amazon Feedback requests

Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through Amazon. This help file…

Snippets in eBay Feedback requests

Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through eBay. This help file will…

Add Channel: Shopify (video)

In this video, we will demonstrate how you can easily link your Shopify account to eDesk. Connecting your Shopify account will allow your…

Add Channel: BigCommerce (video)

In this video, we will demonstrate how you can easily link your BigCommerce account to eDesk. Connecting your BigCommerce account will allow…

Spotlight on Smart Tools (video)

In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk. Using Smart Tools will allow you to automate workflows…

The eDesk Smart Tools

Smart Tools are Desk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…

Troubleshooting: Contact Form tickets

If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…

Troubleshooting: Ticket status changing automatically

This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…

Troubleshooting: Chat Widget

This help file will guide you through what actions to take if you are having issues with the Live Chat or Widgets in eDesk. Before you…

The eDesk Add-Ons

eDesk is the only eCommerce-focused helpdesk and therefore offers a number of extra Add-Ons to help you deliver an even better customer experience.  This…

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