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Installing a Live Chat and Contact Forms on your website

Engage your website visitors with a smooth live chat experience using the eDesk Chat Add-On, and create contact forms that allow them to get…

Website Contact Forms

Set up your website contact form so that messages are received in your Mailbox and you can reply directly to the customer from eDesk This…

European VAT for eCommerce

If you’re worried that tax laws can be complicated then fear not! This help file will guide you through everything you need to know about…

Connecting Wix with eDesk

Wix is a cloud-based website builder that includes web hosting and design services. It makes it easy for users to build their site without having…

Connecting Sears with eDesk

Sears Marketplace is an online ecommerce market that allows you to sell your products as well as advertise them on Sears' website. Connecting…

Connecting Rakuten with eDesk

Rakuten France (formerly known as Priceminister) offers an online e-commerce website that provides new, used, and collectable products at fixed…

Subscription Plans

Whether you're a small start-up or a very large corporation, eDesk offers a wide range of plans to suit your business needs and help you grow. This…

Using Snippets in Amazon Feedback requests

Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through Amazon. This help file…

How does the Live Chat work for your customers and your team?

The Live Chat available with the eDesk Chat Add-On will help your Support Agents deliver an even better customer experience. This help file…

Using Snippets in eBay Feedback requests

Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through eBay. This help file will…

Add Channel: Shopify (video)

In this video, we will demonstrate how you can easily link your Shopify account to eDesk.  

Add Channel: BigCommerce (video)

In this video, we will demonstrate how you can easily link your BigCommerce account to eDesk.  

Spotlight on Smart Tools (video)

In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.  

Connecting Magento V2 with eDesk (API)

Magento is a popular eCommerce platform allowing you to create an online store and sell products.  Connecting your Magento account will allow…

The eDesk Smart Tools

Smart Tools are eDesk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…

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