The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Use eDesk's Message Rules to automate ticket management, giving your team more time to deliver 5 star customer support. This help file provides…
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
Watch this video and find out how you and your Team can save time with eDesk through automation!
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
Create a Manual Usage Template to help your team respond to customers quickly. This help file will guide you through creating these ready-to-go…
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
