Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
Use eDesk's Message Rules to automate ticket management, giving your team more time to deliver 5 star customer support. This help file provides…
You may have seen the following banner appear at the top of your account:
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
eDesk's API enables you to connect eDesk to the other applications that you use to sell, track, and manage your shop, so that they can send or…
Watch this video and find out how you and your Team can save time with eDesk through automation!
eDesk's new generation AI Translation enables your business to expand into new geographies without mastering or even knowing the language - allowing…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
Integrating WhatsApp with eDesk will revolutionize the way your team handles support. By having two way communication via WhatsApp with your…
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…
Create a Rule-Only Template take the pressure off your teams and let eDesk automatically handle the commonly-asked questions from your customers. This…
