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4 ways to use the powerful eDesk API!

Using the eDesk API will allow you to connect your own system(s) directly with eDesk and perform actions automatically.  This help file will…

Setting up your Company details

The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…

Add Channel: Aircall (video)

In this video, we will demonstrate how you can easily link your Aircall account to eDesk.

eDesk: What's new in December 2021?

Discover the brand-new Aircall 2.0! In our last eDesk big update of the year, we released our Aircall 2.0 and added tons of new features…

Connecting eDesk Talk

eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…

Using Message Rules in eDesk

Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…

Responding to your customer

There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…

Connecting Aircall with eDesk

Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…

Creating new tickets and external emails

Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…

Auto-responding during busy times

Create a rule-only template to send acknowledgements to your customers when your Support Agents are under pressure. This help file will guide…

Auto-responding to messages containing keywords

Create a Rule-Only template to auto-respond to messages based on their content. How useful!  This help file will guide you through how to…

Auto-responding to common queries

Create a Rule-Only template to take care of those commonly-asked questions from your customers This help file will guide you through how to…

How eDesk’s Mirakl Integration works

 So you’ve connected your Mirakl Marketplace with eDesk, great job!    The next step is to explore where your orders are going to be and…

Changing the sender's name

Your sender's name will mask the From email address inside the recipient's email client.  This guide will walk you through the process of…

Connecting ChannelAdvisor with eDesk

ChannelAdvisor is a multichannel e-Commerce platform that supports over 300 channels, most of which are popular online marketplaces.  Connecting…

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