The eDesk API enables you to connect eDesk to the other applications that you use to sell, track, and manage your shop, so that they can send…
Using the eDesk API will allow you to connect your own system(s) directly with eDesk and perform actions automatically. This help file will…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
In this video, we will demonstrate how you can easily link your Aircall account to eDesk.
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
Create a rule-only template to send acknowledgements to your customers when your Support Agents are under pressure. This help file will guide…
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
Did you know you can collaborate on customer tickets with people that don't have an eDesk account, such as suppliers or third-party services?…
Create a Rule-Only template to take care of those commonly-asked questions from your customers This help file will guide you through how to…
So you’ve connected your Mirakl Marketplace with eDesk, great job! The next step is to explore where your orders are going to be and…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…