Intro to the Mailbox - Ticket View (video)
The Orders tab
Leaving Internal Notes (video)
Customizing the display in your eDesk Mailbox
Marking as Important & Favouriting tickets
Tickets Insights
eDesk Mailbox tour
Chat Insights (including chatbots)
Spotlight on the Ticket View (video)
Using Tags in eDesk
Agent Insights
How to Read/Unread Tickets
Creating tickets (video)
Configuring your eDesk Mailbox
Speak with one of our agents or email us.