Exploring the ticket view

Intro to Snippets (video)

Spotlight on Smart Tools (video)

The Smart Inbox (video)

Proactive Chat

Spotlight on the eDesk Insights (video)

Responding with Snippets (video)

eDesk Mailbox tour

Using Snippets in eBay Feedback requests

Marking as Important & Favouriting tickets

Spotlight on the Ticket View (video)

Notifications for Chat

Setting up your Mailbox for success! (video)

Creating signatures

Intro to the Mailbox - Smart Inbox (video)