The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Smart tools are eDesk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…
eDesk Feedback will help you improve your online brand reputation. It helps you target positive feedback and reviews with smart selective requests…
In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
