The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
Smart Tools are eDesk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…
eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…
"Where's my order?" can constitute an estimated 20-40% of customer enquiries. That's why eDesk allows you to add a direct tracking link to orders…
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
eDesk Feedback will help you improve your online brand reputation. It helps you target positive feedback and reviews with smart selective requests…
In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
Create a Manual Usage Template to help your teams respond to customers quickly.
