The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
eDesk will allow you to create delivery configurations in your account so we can calculate estimated delivery times for you. This help file…
The Magento integration for eDesk's Feedback allows you to request feedback for the orders you received from your Magento customers. This…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
Is your Mailbox filling up with unnecessary spam or system messages from your marketplaces? This help file will show you how to display only…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Connecting your Shopify account will allow your messages, orders, and order information to flow directly into eDesk. All messages will continue…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
The Pre-Sales section separates sales opportunity queries (Pre-Sales) from regular queries. It houses product queries from customers who have…
