eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
