eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
Now that you’re an expert at creating tags, it’s time to show you how to use Tag Groups. Using the right Tag Groups in your eDesk account…
