The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
eDesk Feedback will help you improve your online brand reputation. It helps you target positive feedback and reviews with smart selective requests…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
What are the benefits of using an eCommerce help desk like eDesk?
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
Take your customer care to the next level with eDesk’s Live Chat! It’s quick to set up and customers love the real-time support you can provide. This…
eDesk's AI Chatbot template lets you quickly create a comprehensive, fully functional Chatbot in just a few clicks. It will soon be hard at…
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
